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That’s the only reason why I would suggest contacting them by email or live chat when making a complaint. If you haven’t already contacted them, but intend to, I suggest getting in touch with them either by email or live chat where available. If this applies to you, then I suggest that you continue with the communication that you have already started with the casino regarding your complaint. Online casino operators don’t like to see bad things being said about their casino, which is why in most cases, they will bend over backwards to get things sorted for you.

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Players can check a casino’s licensing status on the UKGC website to verify its legitimacy. A trained journalist, Alina entered iGaming in 2017, with operator-side experience at Hero Gaming. A large bonus, for example, will not make up for confusing terms, slow withdrawals, or poor support.

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